Last updated: 5 August 2026
ELORVESSA reviews refund requests according to product eligibility, hygiene requirements, evidence and the circumstances of the order.
Request period
An eligible return, exchange or refund-related request must be submitted within 30 days after delivery. A damaged, defective, incomplete or incorrect item must be reported within 48 hours after delivery.
When a refund may be approved
- The item arrived defective or damaged.
- An incorrect or incomplete item was delivered.
- The item was materially different from its description.
- An approved eligible return was received and passed inspection.
- A prepaid order was cancelled by ELORVESSA or could not be fulfilled.
- A delivery investigation confirms an eligible undelivered-order claim.
Ordinary refunds are not offered for change of mind or preference where the product is non-returnable for hygiene reasons. Eligible size or style requests are handled under the Return Policy.
Delivery and return charges
Original delivery charges are non-refundable. For an approved customer-requested return or exchange, the customer pays the return courier cost. For an exchange, the customer also pays the replacement delivery charge. Where ELORVESSA confirms that an incorrect, damaged or defective item was supplied due to our error, any appropriate shipping exception will be confirmed after review.
Evidence and return
Provide the order number, a clear description, photographs or video of the item and packaging, and the courier label. We may require the item to be returned before a refund is approved. Approved returns must be sent only after authorization to:
ELORVESSA Returns Department
Plot 3, Row 15, Sub Block E, Nazimabad No. 5, Karachi, Pakistan
WhatsApp: +92 328 2057807
Inspection and processing
Inspection normally takes 3–5 business days after the return is received. Once approved, ELORVESSA generally initiates a refund within 7–10 business days. Banks, card issuers, payment gateways or mobile-wallet providers may require additional processing time.
Refund method
Prepaid refunds are normally issued to the original payment method where technically possible. Cash on Delivery refunds may be issued by bank transfer, mobile wallet or store credit as agreed. The customer must provide accurate refund-account details.
Deductions
Where lawfully applicable, an approved refund may exclude original delivery charges, customer-responsible return costs, non-refundable payment-processing charges, promotional shipping adjustments or the value of missing or damaged components.
Contact
WhatsApp: +92 328 2057807
Email: info@elorvessa.com