What does ELORVESSA offer?
ELORVESSA is a women’s undergarments and intimate-care brand offering thoughtfully selected essentials with privacy and everyday comfort in mind.
Do you deliver across Pakistan?
Yes. ELORVESSA currently delivers eligible orders across Pakistan.
How long does delivery take?
Orders are generally delivered within 3–7 business days after confirmation. Delivery estimates can be affected by the courier, public holidays, weather, security conditions, remote areas or promotional volume.
How much is delivery?
Standard delivery is Rs 200 for orders below Rs 5,000. Delivery is free on qualifying orders of Rs 5,000 or more.
Are delivery charges refundable?
No. Original delivery charges are non-refundable, except where ELORVESSA confirms an applicable exception for an incorrect, damaged or defective item supplied due to our error.
Who pays courier charges for an exchange?
For an approved exchange, the customer pays the courier cost to send the item to ELORVESSA and also pays the delivery charge for the replacement parcel.
Is Cash on Delivery available?
Yes, where offered at checkout. Cash on Delivery orders may require confirmation before dispatch.
Is the packaging discreet?
Yes. Orders are packed in plain outer packaging without product details on the exterior.
How do I choose the right size?
Use the product-specific size information and our Bra Size & Fit Guidance, or ask ELORVESSA privately on WhatsApp. Sizing guidance is a starting point and does not guarantee identical fit across products.
Why doesn’t every product show a size chart yet?
ELORVESSA publishes product-specific sizing only after the available sizes and actual garment measurements have been verified. A product with incomplete sizing or specification data remains unavailable for sale rather than being supported by an estimated or generic chart.
Does the bra size calculator guarantee fit?
No. It provides a private starting estimate in your browser. Fabric, stretch, cup shape, coverage, construction, body shape and preference can change how a product fits. The verified product-specific chart and fit note take priority.
What should I share when asking for fit help on WhatsApp?
Share the product name and only the minimum measurements or fit question needed. Do not share passwords, ATM or card PINs, one-time passwords, verification codes or complete card-security details.
What is the return request period?
An eligible return or exchange request must be submitted within 30 days after delivery. Strict hygiene, condition and product-category requirements apply.
Can intimate products be returned or exchanged?
Underwear bottoms, period-care items, hosiery, opened adhesives and other hygiene-sensitive products are generally non-returnable once delivered or once their protective condition is compromised. Defective, damaged, incorrect or materially misdescribed items are reviewed separately. Read the complete policy.
How do I report a damaged or wrong item?
Contact us within 48 hours after delivery with the order number, clear photographs or video and the courier label.
How can I track my order?
Use the Track Your Order page or contact ELORVESSA with your order number.
How can I contact ELORVESSA privately?
WhatsApp: +92 328 2057807
Email: info@elorvessa.com