Contact information
For questions about your order, products, sizing, delivery, returns, exchanges or any other customer-care matter, please contact ELORVESSA through the details below.
Trading Name: ELORVESSA
Website: https://elorvessa.com
Email: info@elorvessa.com
Phone/WhatsApp: +92 328 2057807
Business Location: Karachi, Sindh, Pakistan
Business Address: [INSERT COMPLETE BUSINESS ADDRESS]
Customer Support
Our customer-care team can assist you with:
- Order confirmation and order status
- Product information
- Size and fit guidance
- Shipping and delivery queries
- Returns, exchanges and refunds
- Damaged, defective or incorrect items
- Website or payment-related concerns
When contacting us about an existing order, please provide your:
- Order number
- Full name
- Registered phone number
- Email address
- A brief description of your query
For damaged, defective, incomplete or incorrect products, please also provide clear photographs or videos of the product, packaging and courier label.
Response Time
We aim to respond to customer inquiries within 1 to 2 business days. Response times may be longer during weekends, public holidays, promotional campaigns or periods of unusually high order volume.
Important Notice
Please communicate only through the official contact information stated above.
ELORVESSA will never ask you to share:
- Account passwords
- ATM PINs
- Card PINs
- One-time passwords or verification codes
- Complete payment-card security details
Customers should not send return parcels without first receiving approval and return instructions from ELORVESSA.