Last updated: 16 August 2026

This Privacy Policy explains how ELORVESSA (PRIVATE) LIMITED, trading as ELORVESSA, collects, uses, stores and shares personal information when you visit elorvessa.com, contact us, create an account or place an order.

Information we collect

Depending on how you interact with us, we may collect:

  • Identity and contact information: name, email address, phone number, billing and shipping addresses.
  • Order and transaction information: products viewed or purchased, cart activity, order history, returns, exchanges, refunds and payment confirmation.
  • Payment-related information: payment method and transaction details. Complete card information is generally processed by authorized payment providers rather than stored directly by ELORVESSA.
  • Account and communication information: account settings, messages, support requests, reviews, photographs or videos voluntarily submitted.
  • Device and usage information: IP address, browser, device, cookies, website interactions and security or analytics data.
  • Marketing preferences: consent and communication choices.

How information is collected

Information may be collected directly from you, automatically through the website and cookies, or from Shopify and other service providers involved in payments, order fulfilment, communications, analytics, fraud prevention and customer support.

How we use information

  • To process, verify, fulfil, deliver and support orders.
  • To confirm Cash on Delivery orders and prevent fraud or misuse.
  • To process returns, exchanges and refunds.
  • To provide private product, sizing and customer support.
  • To maintain accounts, improve the website and understand store performance.
  • To send marketing messages where permitted and according to your preferences.
  • To protect our customers, business and systems and comply with legal obligations.

How we share information

We may share only the information reasonably necessary with Shopify, payment providers, courier and fulfilment partners, communication and customer-support providers, analytics or advertising providers where enabled, fraud-prevention services, professional advisers and authorities where required by law. We may also share information in connection with a lawful business restructuring or transfer. ELORVESSA does not sell customer personal information for money.

Shopify

Our store is hosted by Shopify, which processes information to provide and improve ecommerce services. Information may be processed in countries outside Pakistan. Shopify’s privacy information is available at shopify.com/legal/privacy.

Cookies and analytics

The website may use essential cookies and similar technologies for checkout, security, preferences, analytics and advertising where enabled. Browser controls can limit cookies, although disabling essential cookies may prevent parts of the store from working correctly.

Marketing choices

You can unsubscribe through the link in a marketing email or contact us to change your preferences. Even after opting out of marketing, we may send non-promotional messages about orders, accounts, returns or security.

Security and retention

We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security. Information is retained only as long as reasonably required for orders, support, accounting, fraud prevention, dispute resolution and legal compliance.

Children’s information

The Services are not intended for children to use independently. We do not knowingly collect personal information from a child without the involvement or authorization required by applicable law.

Your rights and requests

Subject to applicable law and necessary verification, you may request access to, correction of or deletion of personal information, or withdraw marketing consent. Some records may need to be retained for transaction, accounting, fraud-prevention or legal purposes.

Third-party links

External websites and platforms operate under their own privacy and security practices. Review their policies before providing information.

Changes to this policy

We may update this policy for operational, security, legal or regulatory reasons. The current version and revised date will be published on this page.

Contact

ELORVESSA (PRIVATE) LIMITED
CUIN: 0342297
Registered Office: 5/32, Block 5E, Nazimabad, North Nazimabad Town, Karachi Central, Sindh, Pakistan
Email: info@elorvessa.com
Phone/WhatsApp: +92 328 2057807