Legal notice

LEGAL NOTICE

 

This website, https://elorvessa.com, is owned and operated by ELORVESSA (PRIVATE) LIMITED, trading under the name ELORVESSA.

ELORVESSA (PRIVATE) LIMITED is a private limited company incorporated in Pakistan under the Companies Act, 2017. The company is limited by shares and was incorporated on 23 June 2026. 

Incorporation Letter for 20260619_44759591 CTC.pdf

1. COMPANY INFORMATION

Registered Company Name: ELORVESSA (PRIVATE) LIMITED
Trading Name: ELORVESSA
Company Type: Private Limited Company — Limited by Shares
Corporate Unique Identification Number: 0342297
Date of Incorporation: 23 June 2026
Registered Office Address: 5/32, Block 5E, Nazimabad, North Nazimabad Town, Karachi Central, Sindh, Pakistan
Business Location: Karachi, Sindh, Pakistan
Website: https://elorvessa.com
Email: info@elorvessa.com
Customer Support Phone/WhatsApp: +92 328 2057807
Financial Year End: 30 June

The registered office address, registered email address and financial year-end stated above are based on the company’s incorporation records. 

Form 1 for 20260619_44759591 CTC.pdf

2. NATURE OF BUSINESS

ELORVESSA operates as a women’s undergarments, intimate apparel and related garment-products business.

The company may carry on lawful activities connected with the manufacture, stitching, purchase, sale, import, export, distribution and supply of garments, clothing, knitwear, hosiery, accessories and related products in Pakistan or internationally.

The company’s registered business objects include manufacturing, stitching, buying, selling, importing, exporting and dealing in garments, clothing, knitwear, hosiery and other related products and materials. 

Table B - MOA (Pvt, Pub and SMCs) for 20260619_44759591 CTC.pdf

Products offered by ELORVESSA may include:

  • Bras and bralettes
  • Panties and underwear bottoms
  • Matching intimate sets
  • Seamless undergarments
  • Nightwear and lounge products
  • Period-care products
  • Hosiery and legwear
  • Intimate accessories
  • Garment-care products
  • Related women’s personal-wear products

Product availability, collections, sizes, colours, specifications and prices may change without prior notice.

3. WEBSITE OPERATOR

ELORVESSA (PRIVATE) LIMITED is responsible for the operation of this website, including:

  • Product listings
  • Product descriptions
  • Product pricing
  • Order acceptance
  • Customer support
  • Shipping arrangements
  • Returns and exchanges
  • Refund decisions
  • Website policies
  • Brand content and marketing materials

The website is hosted and supported through Shopify’s ecommerce platform.

Although Shopify provides the technology used to operate the online store, all purchases made through this website are transactions directly between the customer and ELORVESSA.

Shopify is not the seller of ELORVESSA products and is not responsible for product quality, order fulfilment, customer support, returns, exchanges or refunds relating to purchases made from ELORVESSA.

4. WEBSITE CONTENT

ELORVESSA takes reasonable steps to ensure that information published on this website is accurate, complete and current.

However, the website may occasionally contain:

  • Typographical errors
  • Pricing errors
  • Incomplete product information
  • Incorrect stock information
  • Technical errors
  • Outdated information
  • Colour or display variations
  • Incorrect delivery estimates

ELORVESSA reserves the right to correct, update, modify or remove information at any time without prior notice.

Where a material error affects an order, ELORVESSA may contact the customer to obtain further instructions, correct the order or cancel the affected product.

5. PRODUCT REPRESENTATION

ELORVESSA makes reasonable efforts to display product colours, fabrics, textures, designs and features accurately.

However, actual product appearance may vary slightly due to:

  • Screen brightness
  • Device-display settings
  • Photography lighting
  • Image editing
  • Fabric variation
  • Normal manufacturing differences
  • Differences between production batches

Minor colour, texture or appearance variations that do not materially affect the product’s use or quality will not automatically be considered defects.

Nothing in this section limits a customer’s rights where a product is defective, damaged, incorrect or materially different from its description.

6. SIZE AND FIT INFORMATION

Size charts, bra-size calculators, garment measurements, fit recommendations and customer-support guidance are provided for general assistance.

Individual fit may vary according to:

  • Body shape
  • Bust and underbust measurements
  • Garment design
  • Fabric stretch
  • Coverage preference
  • Support preference
  • Personal comfort

A size recommendation does not guarantee that a product will fit every customer in exactly the same way.

Customers are responsible for reviewing the available product information, size chart and fit guidance before placing an order.

7. INTELLECTUAL PROPERTY

Unless expressly stated otherwise, all content available on this website is owned by or licensed to ELORVESSA, including:

  • ELORVESSA’s name
  • ELORVESSA’s logo
  • Brand identity
  • Product names
  • Product descriptions
  • Product photographs
  • Campaign images
  • Videos
  • Graphics
  • Illustrations
  • Website design
  • Page layouts
  • Written content
  • Size and fit guides
  • Marketing materials
  • Packaging concepts
  • Advertising content

This content is protected by applicable copyright, trademark, intellectual-property and unfair-competition laws.

Without prior written permission from ELORVESSA, no person may:

  • Copy or reproduce website content
  • Download or republish product photographs
  • Distribute ELORVESSA materials
  • Modify or create derivative commercial content
  • Use the ELORVESSA logo or brand name
  • Create unauthorized product listings
  • Use ELORVESSA content to sell counterfeit products
  • Impersonate ELORVESSA
  • Remove copyright or ownership notices
  • Systematically scrape or extract website data
  • Use ELORVESSA content for commercial artificial-intelligence training or automated data collection

Personal, non-commercial browsing of the website does not transfer any ownership or intellectual-property rights to the user.

Third-party names, logos, trademarks and materials remain the property of their respective owners.

8. ACCEPTABLE USE

This website may only be used for lawful, personal and legitimate shopping purposes.

Users must not:

  • Use the website for fraud or unlawful activity
  • Submit false orders
  • Use another person’s payment information without authorization
  • Attempt unauthorized access to customer accounts or website systems
  • Distribute viruses or malicious software
  • Interfere with website security
  • Send spam or unauthorized advertising
  • Impersonate ELORVESSA or another person
  • Submit false, abusive or defamatory content
  • Scrape or extract website data without permission
  • Circumvent product, quantity or security restrictions
  • Use automated systems in a manner that disrupts the website
  • Infringe ELORVESSA’s or another person’s intellectual-property rights

ELORVESSA may restrict website access, cancel orders or suspend customer accounts where misuse, fraud or unlawful conduct is reasonably suspected.

9. CUSTOMER INFORMATION

Customers are responsible for providing complete and accurate information when using the website or placing an order, including:

  • Customer name
  • Email address
  • Phone number
  • Shipping address
  • City
  • Product selection
  • Size
  • Colour
  • Quantity
  • Payment information

ELORVESSA is not responsible for delays, failed delivery or loss caused by incorrect, incomplete or outdated information provided by the customer.

Customers are responsible for protecting their account credentials and notifying ELORVESSA promptly if unauthorized access is suspected.

10. PRICES AND AVAILABILITY

Unless expressly stated otherwise, prices displayed on the Pakistan store are in Pakistani Rupees.

Prices, discounts, promotions, stock availability and shipping charges may be updated without prior notice.

The applicable product price and delivery charge will be the amount displayed at checkout when the order is submitted, subject to correction of genuine technical or pricing errors.

Adding a product to the cart does not reserve the product or guarantee availability.

An order may be rejected or cancelled where:

  • A product is unavailable
  • Stock information is incorrect
  • A pricing error has occurred
  • Payment cannot be verified
  • Cash on Delivery verification is unsuccessful
  • Customer details are incomplete
  • Fraud or misuse is reasonably suspected
  • Order fulfilment is not possible

11. ORDERS, SHIPPING AND RETURNS

All purchases made through this website are subject to ELORVESSA’s customer policies, including:

  • Terms of Service
  • Privacy Policy
  • Shipping Policy
  • Return, Exchange and Refund Policy
  • Any specific promotional terms displayed with an offer

Customers should review these policies before completing a purchase.

Where there is a conflict between this Legal Notice and a specific customer policy, the policy directly applicable to the relevant transaction will govern, subject to applicable law.

12. HYGIENE-SENSITIVE PRODUCTS

ELORVESSA sells women’s intimate apparel and other personal-wear products.

For hygiene, health and customer-safety reasons, certain products may not be eligible for return or exchange once:

  • Worn
  • Used
  • Washed
  • Tried directly against the skin
  • Removed from protective packaging
  • Opened
  • Altered
  • Stained
  • Damaged
  • Deprived of their tags or hygiene seal

Additional eligibility conditions are stated in ELORVESSA’s Return, Exchange and Refund Policy.

Hygiene restrictions do not remove any mandatory rights relating to defective, damaged, incorrect or materially misdescribed products.

13. THIRD-PARTY SERVICES

This website may use or contain links to third-party services, including:

  • Shopify
  • Payment providers
  • Courier companies
  • Tracking providers
  • Review platforms
  • Analytics services
  • Communication tools
  • Social-media platforms
  • Advertising platforms

ELORVESSA does not control every aspect of these third-party services.

Use of a third-party service may be subject to that provider’s own terms, policies and privacy practices.

ELORVESSA is not responsible for third-party content, security, availability, actions or services to the extent that responsibility lawfully belongs to the relevant third party.

Customers should review applicable third-party policies before providing information or completing a transaction through an external service.

14. EXTERNAL LINKS

Links to third-party websites are provided for information or convenience only.

The presence of a link does not necessarily mean that ELORVESSA:

  • Endorses the third party
  • Controls the third-party website
  • Guarantees its content
  • Guarantees its products or services
  • Accepts responsibility for its privacy or security practices

Customers access external websites at their own discretion and should review the relevant third party’s terms and policies.

15. WEBSITE AVAILABILITY

ELORVESSA does not guarantee that the website will always be uninterrupted, error-free or continuously available.

Website access may be affected by:

  • Scheduled maintenance
  • Technical issues
  • Hosting interruptions
  • Shopify service interruptions
  • Payment-provider issues
  • Courier-system interruptions
  • Power failures
  • Internet failures
  • Telecommunications failures
  • Security updates
  • Cybersecurity incidents
  • Events outside ELORVESSA’s reasonable control

ELORVESSA may modify, suspend, restrict or discontinue any website feature where reasonably necessary.

16. CUSTOMER REVIEWS AND SUBMISSIONS

Customers may submit reviews, suggestions, photographs, videos or other feedback.

By submitting content, the customer confirms that:

  • The content is truthful
  • The content relates to a genuine experience
  • The customer owns or is authorized to submit it
  • The content does not violate another person’s rights
  • The content is not unlawful, misleading, abusive or defamatory
  • Any incentive received in connection with the review has been disclosed where required

By voluntarily submitting content, the customer grants ELORVESSA a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, display and publish the content for operating, improving and promoting the business, subject to applicable privacy law.

ELORVESSA may remove or decline content that violates its policies or applicable law.

17. DISCLAIMER

Website content is provided for general product, shopping and customer-support purposes.

Size guidance, fit information, product recommendations and care information are not medical advice.

Except for warranties, rights and remedies that cannot lawfully be excluded, ELORVESSA does not guarantee that:

  • The website will always be available
  • Every product will remain in stock
  • Product colours will appear identically on every device
  • Size guidance will produce the same fit for every customer
  • Third-party services will remain uninterrupted
  • Delivery estimates will always be achieved

Nothing in this Legal Notice excludes any mandatory right available to a customer under applicable law.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ELORVESSA will not be responsible for indirect, incidental, special or consequential loss arising from:

  • Customer misuse of a product
  • Failure to follow care or usage instructions
  • Incorrect information supplied by the customer
  • Unauthorized account access caused by customer negligence
  • Courier delays outside ELORVESSA’s reasonable control
  • Third-party services outside ELORVESSA’s reasonable control
  • Website interruptions
  • Normal variations in colour, texture or fit
  • Events outside ELORVESSA’s reasonable control

Nothing in this Legal Notice excludes liability for fraud, wilful misconduct or any other liability that cannot legally be excluded.

19. EVENTS OUTSIDE OUR CONTROL

ELORVESSA will not be responsible for delay or failure caused by events outside its reasonable control, including:

  • Floods
  • Fires
  • Severe weather
  • Natural disasters
  • Public-health emergencies
  • Strikes
  • Transport disruption
  • Courier interruption
  • Supply-chain interruption
  • Government action
  • Security conditions
  • Civil disturbance
  • Power failure
  • Internet or telecommunications failure

ELORVESSA will take reasonable steps to reduce disruption and assist affected customers where practicable.

20. GOVERNING LAW AND JURISDICTION

This website, this Legal Notice and transactions with ELORVESSA are governed by the applicable laws of Pakistan and, where relevant, the laws applicable in the Province of Sindh.

Customers should first contact ELORVESSA Customer Care so that any complaint or dispute may be reviewed and resolved in good faith.

Nothing in this Legal Notice prevents a customer from approaching a competent consumer court, regulatory authority or other legally authorized forum.

Subject to any mandatory consumer-protection or jurisdictional requirements, courts of competent jurisdiction in Karachi, Sindh, Pakistan will have jurisdiction over disputes relating to this website or ELORVESSA’s Services.

21. REPORTING INTELLECTUAL-PROPERTY OR LEGAL CONCERNS

To report alleged copyright infringement, trademark misuse, counterfeit activity, unlawful content or another legal concern, contact:

Email: info@elorvessa.com
Phone/WhatsApp: +92 328 2057807

Please provide:

  • Your full name
  • Your contact details
  • A description of the concern
  • The relevant website page or URL
  • Evidence supporting the claim
  • Proof of ownership or authorization, where applicable

ELORVESSA may request additional information before reviewing or acting on a claim.

22. CHANGES TO THIS LEGAL NOTICE

ELORVESSA may update this Legal Notice to reflect:

  • Changes in the business
  • Changes to the website
  • Changes to products or services
  • Legal or regulatory requirements
  • Changes to third-party services
  • Security or operational requirements

The updated version will be published on this website with a revised “Last Updated” date.

23. CONTACT INFORMATION

For customer-service questions, legal notices, complaints or website-related concerns, contact:

ELORVESSA (PRIVATE) LIMITED
Trading as: ELORVESSA
Corporate Unique Identification Number: 0342297
Registered Office: 5/32, Block 5E, Nazimabad, North Nazimabad Town, Karachi Central, Sindh, Pakistan
Website: https://elorvessa.com
Email: info@elorvessa.com
Customer Support Phone/WhatsApp: +92 328 2057807