Shipping policy

ELORVESSA currently delivers eligible orders within Pakistan. Please review this Shipping Policy before placing your order.

Order Processing

Orders are processed after successful order verification and payment confirmation, where applicable.

Cash on Delivery orders may be verified by phone, SMS, email or WhatsApp before dispatch.

Orders placed on weekends, public holidays or during promotional periods may require additional processing time.

Once an order has been processed, packed or handed over to the courier, cancellation or modification cannot be guaranteed.

Shipping Charges

Our current standard shipping charges within Pakistan are:

  • Orders below Rs 5,000: Rs 200 delivery charges
  • Orders with a qualifying subtotal of Rs 5,000 or above: Free Shipping

Free-shipping eligibility is calculated at checkout after applicable discounts. ELORVESSA may update delivery charges or the free-shipping threshold in the future. The charges displayed at checkout at the time of purchase will apply to your order.

Delivery Time

Delivery timelines are estimates only and may vary depending on the customer’s location, courier operations, public holidays, weather conditions, security conditions or other circumstances outside our control.

Customers will receive tracking or dispatch information when available.

A delay caused by the courier does not automatically qualify an order for cancellation or refund after dispatch.

Delivery Information

Customers must provide:

  • A complete and accurate delivery address
  • An active phone number
  • Any necessary landmark or location details
  • The correct city and postal information

ELORVESSA is not responsible for delayed or failed delivery caused by incorrect, incomplete or outdated customer information.

The courier may contact the customer before delivery. Customers should ensure that they or an authorized recipient are available to receive the parcel.

Cash on Delivery

For Cash on Delivery orders:

  • The customer must provide an active and reachable phone number.
  • ELORVESSA may verify the order before dispatch.
  • The complete amount shown in the order confirmation must be paid to the courier.
  • Repeated refusal of verified orders may result in Cash on Delivery being restricted for future purchases.

Customers should not pay any amount that is not shown in their order confirmation or authorized by ELORVESSA.

Failed Delivery or Refused Parcels

A parcel may be returned to ELORVESSA where:

  • The customer is unavailable after reasonable delivery attempts
  • The customer refuses to accept the confirmed order
  • The phone number is incorrect or unreachable
  • The delivery address is incomplete or incorrect
  • The courier is unable to access the delivery location

Where a parcel is returned because of customer-provided information or refusal, delivery charges may remain payable and may be charged again if the customer requests re-dispatch.

Non-Refundable Delivery Charges

Original delivery charges are non-refundable, including where:

  • The customer changes their mind
  • The customer selects the incorrect size, colour or product
  • The customer requests an exchange
  • The customer refuses delivery without an approved reason
  • Delivery fails because of an incorrect address or unavailable recipient

This does not apply where ELORVESSA confirms that an incorrect, damaged or defective product was supplied.

Exchange Shipping Charges

For an approved exchange:

  1. The customer is responsible for the courier charges required to send the original product back to ELORVESSA.
  2. The customer is also responsible for the second delivery charges required to send the replacement product.
  3. Original delivery charges are non-refundable.
  4. The replacement product will only be dispatched after the returned item has been received, inspected and approved.

Exchange-related courier charges may be waived where ELORVESSA confirms that the customer received an incorrect, damaged or defective item due to an error attributable to ELORVESSA.

Damaged, Defective or Incorrect Parcels

Customers should inspect their parcel immediately after delivery.

If an item is damaged, defective, incomplete or incorrect, contact ELORVESSA within 48 hours of delivery and provide:

  • Order number
  • Clear photographs or video of the parcel
  • Clear photographs of the product
  • Photograph of the courier label
  • A description of the issue
  • An unboxing video, where available

Please retain the original product, tags, packaging and courier packaging until the claim has been reviewed.

Tracking and Delivery Confirmation

Tracking details will be shared when available.

A parcel may be marked as delivered when accepted by:

  • The customer
  • A family member
  • A building representative
  • Security staff
  • Another authorized recipient at the delivery address

If tracking shows that a parcel has been delivered but it has not been received, contact us as soon as possible so we can raise the matter with the courier.

Risk of Loss

Responsibility for the parcel passes to the customer once it has been successfully delivered to the address provided or accepted by the customer or an authorized recipient.

ELORVESSA is not responsible for parcels lost or misplaced after confirmed delivery.

Events Outside Our Control

ELORVESSA is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

  • Courier disruptions
  • Weather conditions
  • Floods or natural disasters
  • Public holidays
  • Security conditions
  • Strikes or transport interruptions
  • Government restrictions
  • Power, internet or telecommunications failure
  • Incorrect customer information

We will take reasonable steps to assist customers and communicate material delays where possible.

Contact Information

For shipping or delivery assistance, contact:

ELORVESSA Customer Care
Email: info@elorvessa.com
Phone/WhatsApp: +92 328 2057807
Website: https://elorvessa.com
Business Location: Karachi, Sindh, Pakistan