Last updated: 16 August 2026
These Terms & Conditions govern your use of elorvessa.com and purchases from ELORVESSA. “ELORVESSA”, “we”, “us” and “our” refer to ELORVESSA (PRIVATE) LIMITED, trading as ELORVESSA. By visiting the website, contacting us or placing an order, you agree to these terms and our published policies.
1. Eligibility and customer information
You must be legally able to place an order or act with the involvement of a parent or legal guardian where required. Information supplied at checkout must be accurate, complete and authorized for use.
2. Products, colours and fit
We aim to present product descriptions, colours, materials and images accurately. Appearance can vary because of screens, lighting and normal production variation. Size charts, calculators and fit guidance are starting points only; product construction, body shape and personal preference can affect fit.
3. Orders and acceptance
Submitting an order is an offer to purchase. An automated confirmation shows that the order was received but does not guarantee acceptance or dispatch. We may verify, hold or cancel an order because of unavailable stock, inaccurate information, unsuccessful payment, failed Cash on Delivery verification, suspected fraud or another reasonable operational reason.
4. Cancellation
A cancellation request may be accepted only before the order enters processing, packing or courier handover. Once an order has been processed, packed, dispatched or handed to the courier, cancellation cannot be guaranteed.
5. Prices, payment and Cash on Delivery
Prices are displayed in Pakistani Rupees unless stated otherwise. Available payment methods appear at checkout. Cash on Delivery orders may require confirmation through phone, SMS, email or WhatsApp. The customer must pay the amount shown in the order confirmation and should not share passwords, PINs or verification codes with a courier.
6. Shipping charges and delivery
For eligible Pakistan orders, standard delivery is Rs 200 below a qualifying subtotal of Rs 5,000, and delivery is free at Rs 5,000 or above. Orders are generally delivered within 3–7 business days after confirmation. Timelines are estimates and may be affected by courier operations, public holidays, weather, remote areas or circumstances outside our reasonable control. Read our Shipping & Delivery page.
7. Returns, exchanges and refunds
Eligible return or exchange requests must be submitted within 30 days after delivery. Strict hygiene and condition requirements apply to intimate products. Original delivery charges are non-refundable. For an approved exchange, the customer pays the courier cost of returning the item and the delivery charge for the replacement parcel, unless ELORVESSA confirms that the original item was incorrect, damaged or defective due to our error. Read our Refund, Cancellation & Exchange Policy.
8. Hygiene-sensitive products
Underwear bottoms, panties, briefs, thongs, period-care products, hosiery and opened adhesive or personal-care products are generally non-returnable once delivered or once their protective condition has been compromised, except where an item is defective, damaged, incorrect or materially misdescribed.
9. Product care and use
Customers must follow all product labels, care instructions and safety information. ELORVESSA is not responsible for damage caused by misuse, alteration, improper washing, unsuitable heat or normal wear and tear.
10. Intellectual property
ELORVESSA branding, photographs, graphics, original text, product names, website layouts and marketing materials may not be copied, republished, distributed or commercially used without written permission, except where applicable law allows.
11. Privacy and third-party services
Personal information is handled according to our Privacy Policy. The store is hosted by Shopify and may use payment, courier, communication, analytics and other service providers to operate the Services.
12. Acceptable use
You must not use the website for fraud, unlawful activity, impersonation, malicious code, unauthorized access, spam, abusive claims, infringement or disruptive automated activity. We may restrict access or cancel orders where misuse is reasonably suspected.
13. Errors and availability
We may correct genuine pricing, stock, description or technical errors. Adding an item to a cart does not reserve it. If our error affects a prepaid order that cannot be fulfilled, the applicable amount will be returned through an agreed method.
14. Liability and statutory rights
Nothing in these terms removes a mandatory consumer right that cannot lawfully be excluded. To the maximum extent permitted by law, ELORVESSA is not responsible for indirect loss arising from customer misuse, incorrect customer information, third-party interruptions or events outside our reasonable control.
15. Governing law
These terms and transactions with ELORVESSA are governed by the applicable laws of Pakistan and, where relevant, the Province of Sindh. Customers should first contact ELORVESSA in good faith. Mandatory consumer and jurisdictional rights remain unaffected.
16. Contact information
Registered Company: ELORVESSA (PRIVATE) LIMITED
CUIN: 0342297
Registered Office: 5/32, Block 5E, Nazimabad, North Nazimabad Town, Karachi Central, Sindh, Pakistan
Customer Care / WhatsApp: +92 328 2057807
Email: info@elorvessa.com