Last updated: 16 August 2026
ELORVESSA sells hygiene-sensitive women’s undergarments and intimate-care products. Return, exchange, cancellation and refund requests are reviewed under the conditions below.
Eligible request period
An eligible return or exchange request must be submitted within 30 days after delivery. Submitting a request within 30 days does not guarantee approval; the product category, hygiene condition and evidence requirements still apply.
Order cancellation
A cancellation request may be accepted only before the order enters processing, packing or courier handover. Once processed, packed, dispatched or handed to the courier, cancellation cannot be guaranteed.
Return eligibility
- The item must be unworn, unused, unwashed and unaltered.
- Original tags, labels, packaging, accessories and any hygiene seal must remain complete and intact.
- The item must be free from stains, odour, perfume, deodorant, makeup, body marks or damage.
- Proof of purchase from ELORVESSA is required.
Hygiene-sensitive and non-returnable items
Panties, briefs, thongs, underwear bottoms, period-care products, hosiery, breast tape, nipple covers and opened personal-care or adhesive products are generally non-returnable and non-exchangeable once delivered or once their protective condition has been compromised. This restriction does not apply where an item is confirmed as defective, damaged, incorrect, incomplete or materially different from the order.
Damaged, defective or incorrect items
Contact us within 48 hours of delivery and provide the order number, clear photographs or video of the product and packaging, the courier label and a description of the issue. Retain the product, tags and packaging until the case is reviewed.
Delivery and exchange charges
- Original delivery charges are non-refundable.
- For an approved return or exchange, the customer pays the courier cost of sending the item to ELORVESSA.
- For an approved exchange, the customer also pays the delivery charge for the replacement parcel.
- The replacement is dispatched only after the returned item is received, inspected and approved.
Charges may be waived where ELORVESSA confirms that an incorrect, damaged or defective item was supplied due to our error.
Approved returns address
ELORVESSA Returns Department
Plot 3, Row 15, Sub Block E, Nazimabad No. 5, Karachi, Pakistan
Phone/WhatsApp: +92 328 2057807
Do not send a parcel before receiving approval and return instructions. The customer should use a traceable courier and retain the receipt.
Inspection and refunds
Inspection normally takes 3–5 business days after receipt. An approved refund is generally initiated within 7–10 business days. Prepaid refunds are normally returned to the original method where possible. Cash on Delivery refunds may be issued by bank transfer, mobile wallet or store credit as agreed. Banking or payment-provider processing can require additional time.
Contact
WhatsApp: +92 328 2057807
Email: info@elorvessa.com