Terms of service

OVERVIEW

Welcome to ELORVESSA.

The terms “ELORVESSA”, “we”, “us” and “our” refer to ELORVESSA. We operate this website and online store, including all related content, features, products, tools and customer services, to provide customers with a curated shopping experience.

Our online store is hosted and powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies referenced herein, govern your access to and use of our website, products and services collectively referred to as the “Services”.

Please read these Terms carefully before accessing our website or placing an order. By visiting, browsing, interacting with or purchasing through the Services, you agree to be bound by these Terms.

Our Privacy Policy is available at:

https://elorvessa.com/policies/privacy-policy

If you do not agree with these Terms or our Privacy Policy, you must not access or use the Services.

Nothing in these Terms is intended to limit any consumer right or legal protection that cannot lawfully be excluded under applicable law.

SECTION 1 — ELIGIBILITY, ACCESS AND ACCOUNTS

To place an order or create an account, you must be at least 18 years old or have the involvement and consent of a parent or legal guardian where required by law.

When using the Services, you may be required to provide information including your name, email address, phone number, billing information, payment details and shipping address.

You represent and confirm that:

1. The information you provide is accurate, complete and current.
2. You are legally entitled to provide and use that information.
3. You will update your information when necessary.
4. You will not use another person’s identity, payment details or contact information without authorization.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

You must notify us promptly if you believe your account or personal information has been accessed or used without authorization.

You may not sell, transfer, assign or provide your customer account to another person.

We may suspend or restrict an account where we reasonably suspect fraud, misuse, unauthorized access, repeated delivery refusal, abuse of our staff or violation of these Terms.

SECTION 2 — PRODUCTS, COLOURS AND FIT INFORMATION

We make reasonable efforts to ensure that product photographs, colours, descriptions, measurements, materials and specifications are accurate.

However, the colour, texture or appearance of a product may vary slightly because of:

1. Screen type, brightness or colour settings.
2. Photography and lighting conditions.
3. Normal manufacturing or fabric variations.
4. Differences between production batches.

Because ELORVESSA sells women’s intimate apparel and fit-related products, individual fit may vary according to body shape, measurements, fabric stretch, product design and personal preference.

Our bra-size calculator, size charts, fit guidance, garment measurements and customer support recommendations are provided as guidance only. They do not constitute a guarantee that a particular size will fit every customer in the same way.

Customers should review product details, size information and care instructions before placing an order.

Unless expressly described otherwise, product accessories, decorations, display forms, packaging props or background items shown in photographs are not included with the product.

All product descriptions, prices, available colours, sizes, materials and specifications may be updated without prior notice.

We may discontinue a product, restrict quantities or limit availability to particular locations at any time.

Nothing in this section limits your rights where a product is defective, damaged, incorrectly supplied or materially different from its description.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase products from ELORVESSA.

An automated order-confirmation email, SMS or website message confirms that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

We may verify an order through telephone, SMS, email or WhatsApp, particularly for Cash on Delivery orders.

An order is accepted when we confirm that it has been verified, processed or dispatched.

We reserve the right to reject, hold or cancel an order where:

1. A product is unavailable or out of stock.
2. Product or pricing information contains an error.
3. Payment is unsuccessful or cannot be verified.
4. Cash on Delivery verification is unsuccessful.
5. The shipping address is incomplete or outside our delivery area.
6. We reasonably suspect fraud, misuse or unauthorized activity.
7. The order exceeds available purchase limits.
8. A customer has repeatedly refused confirmed Cash on Delivery shipments.
9. We are unable to fulfil the order due to circumstances outside our reasonable control.

Where a prepaid order is cancelled by us, any amount received for the cancelled products will be returned through the applicable payment method, subject to normal banking and payment-processing times.

Please review product, size, colour, quantity, phone number and delivery information carefully before submitting an order.

Order changes or cancellations are not guaranteed after an order has been verified, processed, packed or dispatched.

Products purchased from ELORVESSA are intended for personal or household use. Products must not be purchased for unauthorized resale, export or commercial redistribution without our prior written approval.

SECTION 4 — CASH ON DELIVERY AND PAYMENT

We may offer Cash on Delivery and other payment methods displayed at checkout.

Availability of a particular payment method may depend on order value, customer history, location, product type or other risk and operational considerations.

For Cash on Delivery orders:

1. The customer must provide an active and reachable phone number.
2. We may contact the customer to confirm the order.
3. The complete amount shown in the order confirmation must be paid to the courier at delivery.
4. The customer should not pay any amount that is not shown in the order confirmation or authorized by ELORVESSA.
5. Repeated refusal of verified orders may result in Cash on Delivery being restricted for future orders.

For prepaid orders, you represent that you are authorized to use the payment method submitted at checkout.

Payment processing may be handled by Shopify or other authorized payment providers. ELORVESSA does not necessarily receive or retain complete payment-card information.

We may conduct reasonable verification and fraud-prevention checks before accepting or dispatching an order.

SECTION 5 — PRICES, PROMOTIONS AND SHIPPING THRESHOLD

Unless stated otherwise, all prices displayed on our Pakistan store are in Pakistani Rupees, abbreviated as PKR or Rs.

The product price charged will be the price displayed at the time the order is submitted, subject to correction of genuine technical, typographical or pricing errors.

Any applicable shipping charges, discounts, taxes or additional fees will be displayed before the customer completes the order.

Our current standard shipping arrangement for eligible orders within Pakistan is:

• Orders below Rs 5,000: Rs 200 shipping
• Orders with a qualifying merchandise subtotal of Rs 5,000 or above: Free shipping

The qualifying amount will be determined by the subtotal and conditions displayed at checkout. Product discounts, promotional exclusions, delivery locations or special campaign terms may affect eligibility.

Shipping thresholds, delivery charges and promotional offers may be changed in the future. Any revised amount will apply only to orders placed after the revised terms or checkout information are displayed.

Promotions may be subject to separate conditions including:

1. Start and end dates.
2. Selected products or collections.
3. Minimum purchase values.
4. Maximum discount limits.
5. Customer or location restrictions.
6. One-use or limited-use conditions.
7. Restrictions on combining promotions.

Where separate promotional terms conflict with these Terms, the specific promotional terms will govern that promotion.

Discounts cannot normally be converted into cash or applied retrospectively after an order has been placed.

SECTION 6 — SHIPPING AND DELIVERY

Unless otherwise stated, ELORVESSA currently fulfils eligible orders within Pakistan.

Delivery timelines displayed on our website, order confirmation, Shipping Policy or customer-support messages are estimates only.

Our Shipping Policy is available at:

https://elorvessa.com/policies/shipping-policy

Delivery may be affected by:

1. Courier operations.
2. Weather conditions.
3. Public holidays.
4. Security conditions.
5. Remote-area delivery limitations.
6. Incorrect or incomplete customer information.
7. Cash on Delivery verification delays.
8. Events outside our reasonable control.

The customer is responsible for providing a complete and correct delivery address and an active phone number.

We are not responsible for delays or failed delivery caused by inaccurate information provided by the customer.

A courier may contact the customer to coordinate delivery. Customers should not share confidential account passwords, verification codes or payment-card details with a courier.

Risk in the product passes to the customer upon successful delivery to the address provided, or collection by the customer or an authorized recipient, except where applicable law requires otherwise.

If tracking information shows delivery but the parcel has not been received, the customer should contact us promptly so we can review the matter with the courier.

SECTION 7 — INSPECTION OF PARCELS, DAMAGED OR INCORRECT ITEMS

Customers should inspect their parcel promptly after delivery.

Where a parcel or product is damaged, defective, incomplete or incorrect, the customer should contact us within the timeframe stated in our Refund Policy and provide:

1. Order number.
2. Customer name and phone number.
3. Clear photographs or video of the parcel and product.
4. A description of the issue.
5. Any other reasonable information required to review the claim.

Customers should preserve the original packaging, labels, tags and product until the claim has been reviewed.

We may refuse a claim where the damage resulted from misuse, improper washing, alteration, failure to follow care instructions, accidental damage after delivery or normal wear and tear.

This section does not limit any statutory rights available in relation to defective or incorrectly supplied products.

SECTION 8 — RETURNS, EXCHANGES AND HYGIENE-SENSITIVE PRODUCTS

All returns and exchanges are governed by our Refund Policy:

https://elorvessa.com/policies/refund-policy

Because ELORVESSA sells intimate apparel and personal-wear products, certain items may be non-returnable or non-exchangeable for hygiene and health reasons once their hygiene seal, packaging or protective condition has been opened, removed, damaged or compromised.

This may include underwear bottoms, briefs, panties and other hygiene-sensitive products, except where the product is defective, damaged, incorrectly supplied or otherwise eligible under applicable law and our Refund Policy.

Products approved for return or exchange must ordinarily be:

1. Unworn.
2. Unwashed.
3. Unused.
4. Free from perfume, deodorant, body marks, stains or damage.
5. Accompanied by original tags, labels, accessories and packaging.
6. Returned within the applicable return or exchange period.

Trying an item in a manner that compromises hygiene eligibility may make it non-returnable.

Return or exchange approval must be obtained before sending a parcel to us. Unauthorized returns may be refused or returned to the sender.

Any promotional gift or complimentary item supplied with the returned order may also need to be returned.

Original delivery charges and return-delivery charges will be handled in accordance with our Refund Policy and applicable law.

SECTION 9 — CARE, USE AND CUSTOMER RESPONSIBILITY

Customers must follow all product labels, washing instructions, care instructions and safety information.

ELORVESSA is not responsible for damage caused by:

1. Washing contrary to the care label.
2. Use of unsuitable detergent, bleach, heat or ironing.
3. Incorrect storage.
4. Alteration or repair by another party.
5. Use for a purpose for which the product was not designed.
6. Normal wear and tear.
7. Failure to select or wear an appropriate size.

Fit guidance and product recommendations do not replace professional medical advice.

Products such as breast tape, adhesives, period products or other specialized items must be used according to their specific product instructions. Customers should discontinue use if irritation or an adverse reaction occurs.

SECTION 10 — INTELLECTUAL PROPERTY

All content available through the Services, including the ELORVESSA name, logo, branding, product names, photographs, graphics, illustrations, designs, videos, text, page layouts and original website content, is owned by or licensed to ELORVESSA and is protected by applicable intellectual-property laws.

You may access and use our website for personal, lawful and non-commercial shopping purposes only.

Without our prior written permission, you must not:

1. Copy or reproduce our product photographs or written content.
2. Republish or distribute our materials.
3. Use our logo, name or branding.
4. Create derivative commercial content from our materials.
5. Remove copyright, trademark or ownership notices.
6. Use our materials to impersonate ELORVESSA.
7. Use our content to create counterfeit, misleading or unauthorized listings.
8. Systematically download, scrape or extract our content or product data.

No license or ownership right is transferred to you merely because you access or purchase through the Services.

The Shopify name, logo and related marks belong to Shopify or its licensors. Other third-party marks belong to their respective owners.

SECTION 11 — CUSTOMER REVIEWS, CONTENT AND FEEDBACK

You may submit reviews, photographs, comments, suggestions or other feedback relating to ELORVESSA products or Services.

You confirm that content submitted by you:

1. Is truthful and based on your genuine experience.
2. Does not infringe another person’s intellectual-property or privacy rights.
3. Does not contain unlawful, threatening, abusive, defamatory, obscene or misleading material.
4. Does not contain malicious code, spam or unauthorized advertising.
5. Does not impersonate another person.
6. Discloses any reward, incentive or compensation connected with the review where required.

By voluntarily submitting content to us, you grant ELORVESSA a non-exclusive, worldwide, royalty-free license to reproduce, display, edit, adapt and use that content for operating, improving and promoting our business, subject to applicable privacy law.

Where reasonably practical, you may contact us to request that identifiable customer content no longer be used in future marketing.

We may moderate, decline, edit or remove content that violates these Terms or applicable law.

We are not responsible for opinions independently submitted by customers or third parties.

SECTION 12 — OPTIONAL AND THIRD-PARTY TOOLS

The Services may include tools, applications, payment services, review platforms, courier services, analytics tools, communication systems or features provided by third parties.

We do not control every aspect of these third-party services.

Access to third-party tools may be provided on an “as available” basis and may be subject to the third party’s own terms and privacy policies.

Your use of third-party services is at your own discretion and may require you to accept additional terms.

We are not responsible for third-party services to the extent that responsibility lawfully belongs to the relevant third party.

We may add, replace, update or discontinue optional tools and features without prior notice.

SECTION 13 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

A link does not necessarily mean that ELORVESSA endorses, controls or guarantees the third party or its content.

We are not responsible for the accuracy, availability, security, products, policies or practices of third-party websites.

Before purchasing from or providing information to another website, you should review its terms, privacy policy and refund arrangements.

Questions or complaints concerning a third-party product or service should be directed to the relevant third party.

SECTION 14 — RELATIONSHIP WITH SHOPIFY

ELORVESSA is powered by Shopify, which provides the ecommerce platform used to operate our online store.

However, products purchased through our store are sold directly by ELORVESSA.

ELORVESSA, and not Shopify, is responsible for:

1. Product listings and descriptions.
2. Product quality and safety.
3. Order acceptance.
4. Pricing.
5. Customer support.
6. Delivery and fulfilment.
7. Returns, exchanges and refunds.
8. Complaints and disputes relating to ELORVESSA products.

To the extent permitted by law, Shopify is not a party to the sale between you and ELORVESSA and is not responsible for loss, damage or claims arising from ELORVESSA products or order fulfilment.

Nothing in this section limits any legal right that cannot lawfully be waived.

SECTION 15 — PRIVACY AND PERSONAL INFORMATION

Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy:

https://elorvessa.com/policies/privacy-policy

Because our store is hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Services.

Shopify’s Privacy Policy is available at:

https://www.shopify.com/legal/privacy

Information may also be shared with service providers including payment processors, courier companies, communication platforms, analytics providers and fraud-prevention services where reasonably necessary to:

1. Process orders.
2. Deliver products.
3. Verify payments or Cash on Delivery orders.
4. Provide customer support.
5. Prevent fraud and misuse.
6. Improve our Services.
7. Meet legal and regulatory obligations.

By using the Services, you acknowledge that information may be processed by service providers operating in countries outside Pakistan, subject to applicable contractual and legal protections.

Please review our Privacy Policy for more information.

SECTION 16 — ERRORS, INACCURACIES AND AVAILABILITY

Our website may occasionally contain typographical errors, incorrect prices, incomplete descriptions, inaccurate availability information or technical issues.

We may correct or update inaccurate information at any time.

Where a material pricing, stock or product error affects an order, we may contact the customer to obtain instructions or cancel the affected item.

If a prepaid order is cancelled because of our error, the applicable amount will be returned through the original or another agreed payment method.

We do not guarantee that the Services will always be uninterrupted, available or free from technical errors.

Product availability may change between adding an item to the cart and completing or processing the order.

SECTION 17 — PROHIBITED USES

You must not use the Services:

1. For any unlawful, fraudulent or malicious purpose.
2. To violate applicable laws, regulations or another person’s rights.
3. To infringe intellectual-property rights.
4. To harass, threaten, defame, abuse or harm another person.
5. To transmit false, misleading or deceptive information.
6. To distribute viruses, malware or harmful code.
7. To send spam, phishing messages or unauthorized promotions.
8. To impersonate ELORVESSA, a customer or another person.
9. To obtain unauthorized access to accounts, systems or data.
10. To interfere with website security or functionality.
11. To collect another person’s personal information without authorization.
12. To reproduce, resell or commercially exploit the Services without permission.
13. To create fake orders, fraudulent claims or abusive chargebacks.
14. To circumvent quantity limits, security controls or access restrictions.

We may restrict access, cancel orders or suspend accounts where these restrictions are violated.

SECTION 18 — AUTOMATED SYSTEMS, BOTS AND AGENTS

You must not use a bot, crawler, scraper, automated purchasing system, artificial-intelligence agent or other automated tool to access, copy, monitor or interact with the Services in a manner that:

1. Places an unreasonable load on our systems.
2. Circumvents security or access controls.
3. Collects personal information.
4. Copies protected content or product information.
5. Creates orders without proper customer authorization.
6. Misrepresents automated activity as human activity.
7. Interferes with another customer’s access.
8. Violates applicable law or these Terms.

We may use technical measures to detect, limit or block automated activity.

Search engines may index publicly accessible pages in accordance with our technical settings.

SECTION 19 — SUSPENSION AND TERMINATION

We may suspend, restrict or terminate access to all or part of the Services where:

1. These Terms are violated.
2. Fraud or unauthorized activity is reasonably suspected.
3. Continued access creates a security or legal risk.
4. A customer repeatedly misuses Cash on Delivery.
5. A customer abuses staff, couriers or other customers.
6. We are required to do so by law or a competent authority.

Termination does not remove obligations that arose before termination, including valid payment obligations.

Sections concerning intellectual property, customer content, liability, indemnity, dispute resolution and provisions that by their nature should survive will continue after termination.

SECTION 20 — WARRANTIES AND STATUTORY RIGHTS

We aim to provide products that conform to their descriptions and meet applicable quality requirements.

Except for rights, guarantees or remedies that cannot lawfully be excluded, the website and optional digital features are provided on an “as available” basis.

We do not guarantee that:

1. The website will always be uninterrupted or error-free.
2. Every product will always remain available.
3. Every colour will appear identically on every screen.
4. A size recommendation will result in an identical fit for every customer.
5. Third-party services will always operate without interruption.

Nothing in these Terms excludes or limits any mandatory right relating to defective goods, misleading descriptions, unlawful business practices or other non-waivable consumer protections.

SECTION 21 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ELORVESSA will not be liable for indirect, incidental, special or consequential loss arising from use of the Services where such loss was not reasonably foreseeable.

We are not responsible for loss caused by:

1. Incorrect information provided by the customer.
2. Customer misuse of a product.
3. Failure to follow care or safety instructions.
4. Unauthorized access caused by the customer’s failure to protect account credentials.
5. Third-party systems outside our reasonable control.
6. Events outside our reasonable control.
7. Normal variation in colour, texture or fit that does not amount to a defect or material misdescription.

Where liability cannot lawfully be excluded, our liability will be limited only to the extent permitted by law.

Nothing in these Terms excludes liability for fraud, wilful misconduct or any other liability that cannot legally be excluded.

SECTION 22 — INDEMNIFICATION

To the extent permitted by law, you agree to compensate ELORVESSA for reasonable losses, liabilities and expenses arising directly from:

1. Your intentional or unlawful misuse of the Services.
2. Your material breach of these Terms.
3. Your infringement of another person’s intellectual-property or privacy rights.
4. Fraudulent or unauthorized activity conducted through your account.
5. Content submitted by you that violates applicable law or another person’s rights.

This section does not require a consumer to indemnify ELORVESSA for ELORVESSA’s own negligence, breach of contract or unlawful conduct.

SECTION 23 — SEVERABILITY AND WAIVER

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum lawful extent or severed where necessary.

The remaining provisions will continue in effect.

Our failure or delay in enforcing a provision does not waive our right to enforce it later.

A waiver will be effective only where clearly given by an authorized representative of ELORVESSA.

SECTION 24 — ENTIRE AGREEMENT AND ASSIGNMENT

These Terms, together with the Privacy Policy, Refund Policy, Shipping Policy and any specific promotional terms, constitute the agreement between you and ELORVESSA regarding use of the Services.

They replace prior discussions or communications concerning the same subject matter, except where expressly agreed otherwise in writing.

You may not transfer your rights or obligations under these Terms without our prior written permission.

We may transfer or assign our rights and obligations as part of a lawful restructuring, business transfer or service arrangement, provided that customer rights are not materially reduced contrary to applicable law.

SECTION 25 — GOVERNING LAW AND DISPUTES

These Terms and transactions with ELORVESSA are governed by the applicable laws of Pakistan and, where relevant, the laws applicable in the Province of Sindh.

The parties will first attempt to resolve complaints or disputes in good faith through ELORVESSA customer support.

Nothing in these Terms prevents a customer from approaching a competent consumer court, regulatory authority or other court having lawful jurisdiction.

Subject to mandatory consumer-protection and jurisdictional requirements, courts of competent jurisdiction in Karachi, Sindh will have jurisdiction over disputes arising from these Terms or the Services.

SECTION 26 — EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delay or failure caused by events outside our reasonable control, including:

1. Natural disasters.
2. Floods, severe weather or fire.
3. Epidemics or public-health restrictions.
4. Strikes or transport disruption.
5. Courier or logistics interruption.
6. Internet, power or telecommunications failure.
7. Government action or legal restrictions.
8. Civil disturbance, conflict or security conditions.
9. Supply-chain interruption.

We will take reasonable steps to reduce the effect of such events and communicate material order delays where reasonably possible.

SECTION 27 — CHANGES TO THESE TERMS

The current version of these Terms will be available on this page.

We may update these Terms to reflect:

1. Changes in our Services.
2. Changes in payment or shipping arrangements.
3. New products or features.
4. Legal or regulatory requirements.
5. Security or fraud-prevention measures.
6. Changes to third-party services.

Material changes will apply from the effective date stated in the updated Terms.

Changes will not normally apply retrospectively to an order already accepted, unless required by law or agreed with the customer.

Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

SECTION 28 — HEADINGS

Section headings are included for convenience and organization only.

They do not limit or change the meaning of any provision.

SECTION 29 — CONTACT INFORMATION

Questions, complaints or notices concerning these Terms may be sent to:

Trading Name: ELORVESSA
Website: https://elorvessa.com
Email: info@elorvessa.com
Business Location: Karachi, Sindh, Pakistan
Business Address: [INSERT COMPLETE BUSINESS ADDRESS]
Customer Support Phone/WhatsApp: [INSERT OFFICIAL BUSINESS NUMBER]