Last updated: 5 August 2026
ELORVESSA sells hygiene-sensitive women’s undergarments and intimate-care products. For health and hygiene reasons, returns and exchanges are approved only when all applicable conditions are met.
Return or exchange request period
Contact ELORVESSA within 30 days after delivery and provide your order number, registered contact details, reason for the request and clear product photographs where requested.
Eligibility conditions
- The item must be unworn, unused, unwashed and unaltered.
- Original tags, labels, packaging and accessories must be included.
- Any hygiene seal or protective packaging must remain attached, intact and unopened.
- The product must be free from stains, marks, odour, perfume, deodorant, makeup, body contact or damage.
- Proof of purchase from ELORVESSA is required.
Items that cannot ordinarily be accepted
- Panties, briefs, thongs and underwear bottoms after delivery.
- Period underwear and other period-care products.
- Hosiery and stockings.
- Breast tape, nipple covers and opened adhesive or personal-care products.
- Any product that has been worn, washed, altered, damaged or had its hygiene seal compromised.
- Items marked Final Sale or Clearance, except where defective or incorrectly supplied.
These restrictions do not remove rights relating to a confirmed defective, damaged, incorrect, incomplete or materially misdescribed product.
Return and exchange courier charges
Original delivery charges are non-refundable. For an approved return or exchange, the customer pays the courier cost of sending the parcel to ELORVESSA. For an approved exchange, the customer also pays the delivery charge for the replacement parcel. Charges may be waived where ELORVESSA confirms that an incorrect, damaged or defective item was supplied due to our error.
How to request and send a return
Contact ELORVESSA before sending any parcel. Once approved, send the item using a traceable courier to:
ELORVESSA Returns Department
Plot 3, Row 15, Sub Block E, Nazimabad No. 5, Karachi, Pakistan
WhatsApp: +92 328 2057807
Email: info@elorvessa.com
Unauthorized parcels may not be accepted. The customer remains responsible for the return until it is received by ELORVESSA.
Inspection
Approved items are inspected after receipt, normally within 3–5 business days. ELORVESSA will then confirm whether an exchange, replacement, store credit or refund applies. An item that fails inspection may be sent back at the customer’s delivery cost.