Last updated: 5 August 2026
ELORVESSA currently delivers eligible orders across Pakistan. Delivery charges, available payment methods and any free-shipping eligibility are confirmed at checkout.
Processing and delivery estimate
Orders are normally verified and processed within 1–2 business days. Delivery is generally estimated at 3–7 business days after order confirmation. These timelines are estimates, not guarantees, and may be affected by courier operations, public holidays, weather, security conditions, remote-area service, promotional volume or events outside our reasonable control.
Shipping charges
- Orders below Rs 5,000: Rs 200 standard delivery.
- Qualifying orders of Rs 5,000 or above: Free delivery.
Eligibility is calculated at checkout after applicable discounts and according to the conditions displayed when the order is placed.
Order confirmation and Cash on Delivery
Provide a complete address and an active phone number. ELORVESSA may contact the customer by phone, SMS, email or WhatsApp to verify a Cash on Delivery order. An order may be delayed or cancelled when verification or address confirmation cannot be completed.
Discreet packaging
Orders are prepared with privacy in mind and dispatched in plain outer packaging without product details on the exterior.
Tracking
Tracking or dispatch information is shared by SMS, email, WhatsApp or another available channel when provided by the courier.
Failed delivery, refusal and re-dispatch
A parcel may be returned where the customer is unavailable, refuses a verified order, provides an incorrect or incomplete address, supplies an unreachable phone number or the courier cannot access the location. Original delivery charges remain non-refundable, and a new delivery charge may apply if re-dispatch is requested.
Exchange shipping charges
For an approved exchange, the customer pays the courier cost of sending the original item to ELORVESSA and the delivery charge for the replacement parcel. Charges may be waived where ELORVESSA confirms that an incorrect, damaged or defective item was supplied due to our error.
Damaged, defective or incorrect parcels
Inspect the parcel promptly and contact us within 48 hours after delivery. Provide the order number, clear photographs or video of the parcel and product, the courier label and a description of the issue. Keep all tags and packaging until the case is reviewed.
Address responsibility and delivery confirmation
The customer is responsible for accurate delivery information. A parcel may be treated as delivered when accepted by the customer or an authorized recipient at the address. Contact us promptly if tracking shows delivery but the parcel has not been received.
Contact
WhatsApp: +92 328 2057807
Email: info@elorvessa.com
Customer Care and Approved Returns Address: Plot 3, Row 15, Sub Block E, Nazimabad No. 5, Karachi, Pakistan